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For custom projects we’ve found it extremely helpful to outline the process into the following five phases. For us, it is a great tool to help articulate all the moving parts. For you, it serves as a road map and will hopefully reassure you that everything is going as planned.

PHASE ONE: STRATEGY & PROJECT MANAGEMENT

Ideally, if you live in proximity to our location, we like to kick off the project with an on site meeting or at our studio. We will need to establish a few things first:
• Description of the space (kitchen, bathroom, fireplace, swimming pool, wall ect), accompanied by a photograph of the desired location.
• Accurate dimensions of the space to be tiled. This is to ensure the best possible fit, and helps guarantee your satisfaction.
• Desired theme, tile dimensions and color (glass finish or sandstone).

Our project manager will keep the flow of information between you and our
internal team to ensure that we deliver everything on time and according to scope.

* Cost range will depend on the overall timing of the project
and how many components we are working on; as detailed below

PHASE TWO: DESIGN & CONCEPT EXPLORATION

We will explore a few different design and layout directions for the overall look and feel. Working with the tile team we will also discuss various approaches that might technically bridge the look, feel and goals of the installation.

PHASE THREE: APPROVAL OF FINAL DESIGN AND DEPOSIT

Once a design direction is chosen, we will further refine it based on your feedback. When we have received final confirmation of the composition of your choice, we will provide you with a detailed invoice specifying the cost of the project. Once we have your final approval we require 50% down of the total cost to move forward.

PHASE FOUR: PRODUCTION SCHEDULE

During the production phase we will provide you with an estimated timeframe for project completion. We will also update you with photographs and videos detailing each stage your project is in from printing to firing.

PHASE FIVE: SHIPMENT

We will notify you upon completion of the project. Prior to shipping we require the remainder of the payment. We can provide you with a tracking number.

*Timeframe may differ depending on the complexity of the project

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